Heartwarming Fires: Delivery & Returns
Cart 0

Delivery & Returns

All orders are subjects to availability.

Stock levels change very rapidly, and so it is impossible to monitor them with 100% accuracy.

If an order is placed for a product that is listed as 'in stock' but actually is not due to the above reason, the payment will go through as normal. A refund will be issued in such scenario.

Delivery times (all products get delivered only to UK Mainland)

FLARE Collection:

Electric fire suites & fireplace surrounds - within 21 days (two man crew).

Two man crew delivery usually takes place within 21 days as stated above.

Lead time for all marble products is 5 weeks.

After your order has been processed, the couriers will contact you directly to book a suitable delivery slot.

Electric fires, banbury stove - within 5 working days.

These products are sent by a 3rd party courier and take a lot faster to get delivered. It is normally 3-5 working days after the order has been processed by us. FLARE Collection will still contact you directly to book a suitable delivery slot.


3-5 working days.

You will be further advised on specific delivery times once your order is processed and dispatched.


FREE delivery only to Mainland areas of England and Wales.

Dispatch times are longer now due to COVID-19. Most products' lead time is 2 weeks, Mexican chimenas + Chimalin products - up to 3 weeks. Please check individual product pages. If unsure, please contact us.

No free delivery to Scotland.

Surcharges will apply to specific postcodes. Please contact us before placing an order to get a quote as shopping cart will not automatically update your shipping costs.

RedFire, vidaXL, Nature, Ubbink, Velda, Ubbink, Esschert Design, FMD, HI, Home&Styling:

Normally delivered in 13 days but please check individual product pages.

6 Elements:

Made to order and delivered in 15 - 20 working days depending on the product.

Order Processing

We process orders on this website using a custom built shopping cart. The last stage of this process is a confirmation page that sets out the final details of your order including the cost of goods we will supply. After your payment has been processed, we will send you an email order acknowledgement detailing the products you have ordered. Please note this email acknowledgement is not an order confirmation or an order acceptance by us. Acceptance of your order and the completion of the contract between you and us will only take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.


If your order is in stock and we process the charges to your credit/debit card, it will be dispatched as soon as possible.

Dispatch/delivery times of items are stated on individual product pages.

On delivery all goods must be signed for by an adult aged 18 or over.

We shall make every effort to deliver goods within the estimated timescale but delays can occur due to unforeseen circumstances which are beyond our control. We shall therefore accept no liability for any delay or failure to deliver the products within estimated timescales.

Faulty or Damaged goods

When we deliver goods to your premises, they must be inspected for any defect or damage. If any defect or damage is noted, the product will be uplifted immediately and returned to our supplier's warehouse. In these circumstances you will be entitled to either a replacement, re-delivery at no expense to yourself or a full refund including any delivery charges paid. This does not affect any other product safeguards to which you are entitled under product warranties.

Returns and refunds

You are urged to thoroughly check the product at the point of delivery.

Returns will be accepted if the product is damaged upon arrival on condition that the return is requested within 14 days of its delivery.

Returns will not be accepted if the product has been installed, fitted, used; or the request is not made within 14 days of its delivery.

Refunds will be issued if the product is damaged upon arrival on condition that the refund is requested within 14 days of its delivery.

Refunds will not be issued if the product has been installed, fitted, used; or the request is not made within 14 days of its delivery.

Cancellation rights

An order can be cancelled within 14 days of its delivery.

We accept cancellations with no charge prior to delivery.

If you decide to cancel the order after the item has been delivered, we will refund your money in full, however we will ask that you pay the delivery charge required to get the product back to us.

A client wishing to cancel an order should use an email to notify us at returns@heartwarmingefires.co.uk.